FREQUENTLY ASKED QUESTIONS

After submitting your order, we shall send you an email receipt with all order information,Depending on the mode of payment,the delivery process starts immediately.In addition Uzabei reserve the rights to pay via the mode of payment that suites our valued guest.

You can choose from the different payment methods available on Uzabei. Please find below the list of available payment methods:

Mobile money services

Credit/Debit cards

Cash on delivery.

The partners with us are truly professional with a very secure and reliable system. If you meet any trouble with the payment process, please contact us via email (info@uzabei.com) or Cell +254701142272 then our supporters will instruct you what to do.

There are no hidden costs or charges when you order from Uzabei. All costs are 100% visible at the end of the checkout process.

Shopping on Uzabei is efficient and easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘add to cart’, to add this product to your cart,
  • Click on ‘Your cart’ in the top right corner,
  • Register/Login into your account by entering your email and password,
  • Enter your shipping/billing information,
  • Choose your preferred payment option,
  • Click on ‘Place order’ to proceed to the payment portal and complete your order.

Once your order is placed, we shall automatically confirm it by notifying you via email.We shall call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. For any inquiries contact our Customer Service Call Center at 0701142272 or via mail orders@uzabei.com

No, you don’t need to have an account already created. You can create one on the spot, once you’ve found the product (s) you want to buy.

We provide the right to cancel an order within 3hrs for submission.

Yes, the request should be raised up within 7 days after your purchase date. We only give  exchange when the product is as in same condition before it was purchased . This request will not be accepted once.